Terms & Conditions

1. Introduction

Welcome to Bright Info Serve. By accessing our website or engaging with our services, you agree to comply with and be bound by the following Terms & Conditions. Bright Info Serve provides onsite IT support, IT infrastructure services, asset management, repair, inspection, and related technology support solutions across India.

2. Services

We offers a range of IT support and technical services, including but not limited to:

  • Onsite IT Support Services

  • IT Infrastructure Maintenance

  • IT Asset Audit & Quality Check Services

  • Display Installation & Commissioning

  • Projector Repair & Maintenance

  • Reverse Logistics & Asset Handling

  • Network Inspection & Authorization Support

  • Technical Support for IT Products and Accessories

The scope, deliverables, timelines, and service requirements for each project will be mutually agreed upon before commencement.

3. Service Requests & Approvals

All service engagements may require confirmation through quotations, work orders, email approvals, or service agreements. Any changes to the agreed scope of work after approval may result in revised timelines, additional charges, or operational adjustments.

4. Payments & Billing

  • Payment terms will be specified in the quotation, invoice, or service agreement.

  • Partial advance payments may be required for selected services, procurement activities, or large-scale projects.

  • Delayed payments may impact ongoing service support and project timelines.

  • Any applicable taxes, duties, or statutory charges will be billed as per government regulations.

5. Service Delivery

Bright Info Serve strives to provide timely and efficient service support across India through its network of engineers and service partners. However, service timelines may vary depending on:

  • Client location

  • Availability of spare parts or resources

  • Site accessibility and permissions

  • External factors beyond operational control

We will make reasonable efforts to keep clients informed of any delays or changes.

6. Client Responsibilities

To ensure smooth service execution, clients are responsible for:

  • Providing accurate service-related information

  • Ensuring site accessibility and necessary permissions

  • Providing required equipment, documentation, or approvals when applicable

  • Coordinating with internal teams for timely communication and support

Delays caused due to incomplete information or restricted access may impact service timelines.

7. Warranty & Liability

  • Service warranty, if applicable, will be communicated based on the nature of work performed.

  • Bright Info Serve is not responsible for pre-existing defects, data loss, software issues, or damages caused by unauthorized third-party modifications.

  • Clients are advised to maintain appropriate backups of critical data before service activities begin.

8. Confidentiality

Both parties agree to maintain the confidentiality of any sensitive or proprietary information shared during the course of service delivery. This includes operational data, technical information, client records, and business-related documents.

9. Intellectual Property

All trademarks, logos, service materials, documents, and website content belonging to Bright Info Serve remain the intellectual property of the company unless otherwise agreed in writing.

10. Cancellations

Clients may cancel scheduled services or projects by providing prior notice. Any completed work, deployed manpower, logistics costs, or procured materials up to the cancellation date may be billed accordingly.

11. Limitation of Liability

Bright Info Serve shall not be held liable for indirect, incidental, or consequential damages arising from delays, equipment failure, operational downtime, or circumstances beyond reasonable control.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Bright Info Serve
Email: babu.uj@brightinfoserve.in
Phone: +91 9632730200